Terms & Conditions

This document tells you about us and the legal terms and conditions (the ‘terms’) upon which we sell and supply the products listed on our website (‘the website’) to you.

Please take the time to read these terms carefully before ordering any products from our website.  These terms and conditions will apply to any contract between us, for the sale of products to you.

By placing an order with us from the website, you are agreeing to be bound by these terms.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from us.

We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in the market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems capabilities. Your continued use of the *website following a change, shall be deemed to be your acceptance of such changes. Please be advised that it is your responsibility to regularly check and determine whether we have changed our terms.

If you have any questions about these terms or need advice to your legal rights, advice is available from your local Citizens’ Advice Bureau or Trading Standards Office.

ABOUT US

The website is owned by Little Acorn Crafts (‘we’/’us’/’our’), a business based at 23 Peregrine Close, Covingham, Swindon, Wiltshire, SN3 5BJ

To contact us please telephone +44 (0)1793 335714, or email us at enquiries@littleacorncrafts.co.uk or write to our Customer Service Team at, Little Acorn Crafts, 23 Peregrine Close, Covingham, Swindon, Wiltshire, SN3 5BJ  Monday to Friday 9.30am – 5pm

YOUR STATUS

You may only place an order using our website, if:

1. You are over 18, or if under 18 you have a parent or guardian’s permission to purchase products and services from our website in conjunction with and under their supervision.
2. You confirm and agree that all the products ordered are for your own private and domestic use and are not for resale.
3. All the details you provide to us for the purpose of purchasing our products and services are true, accurate, current and complete in all respects, and that the payment card you are using is your own.
4. There are sufficient funds to cover the cost of the products and services ordered.
5. To notify us immediately of any changes to the information provided about your personal information.
6. You authorise us to transmit your name, address and other personal information supplied by you (including updated information), to obtain information from third parties about you, including, but not limited to, credit reports so that we may authenticate your identity.

COMMUNICATION

You agree that email can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

We will contact you by email or provide you with information by letter or telephone.

TERMINATION

We reserve the right to terminate an agreement formed with you and to suspend or terminate your use of the website immediately and without notice, if:

1. You fail to make any payment to us when due
2. You breach these terms (repeatedly or otherwise)
3. You are impersonating any other person or entity
4. When requested by us to do so, you fail to provide us with, in a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
5. We suspect you have engaged, or are about to engage, or have in anyway been involved in, fraudulent or illegal activity.

PRODUCT DESCRIPTIONS

We try to ensure that the contents including product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors occurring on our website, we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered.  If there is an error in the pricing of any products we will contact you as soon as is reasonably possible and you may either confirm the order at the correct price or cancel the order.

Please note that sometimes the colours of our products and services as they appear on our website may be slightly different to how they actually are, due to factors such as internet browsers, monitor colour contrasts etc. we cannot be held liable for any differences in colour between images and the actual products.

Although we try our best to ensure consistency, sometimes different batches of the same fabric may be slightly different in colour and we cannot accept returns for this reason.

PRICES

1. Prices for our products, services and delivery charges are quoted on our website.
2. Prices quoted for delivery of our products are for the United Kingdom unless otherwise specified.
3. We reserve the right, by giving notice to you at any time before delivery to increase the price of our products and services to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery to you.

 PAYMENT

• Payment will be taken at the time of placing your order and can be made by: Using any major credit or debit card.
• When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

ORDERS

1. All orders must be paid for at the time of ordering.
2. We strive to put your order into production as soon as possible after the confirmation email has been sent and funds have cleared.
3. When we receive your order, we will send you an email confirming the details of your order (“Order Confirmation“). The email will be sent to the email address that you provide when placing your order.
4. The contract will be formed between us and you, when we send you the ‘Order Confirmation’ email (whether or not you receive it) and funds have been cleared.
5. You must check that the details contained in the “Order Confirmation” are correct and you should print and keep a copy of it.
6. If we are unable to supply you with our products and services you have ordered, due to an error such as the price on our website or inability to authorise your payment, we will inform you of this by email as soon as possible.

 

CHANGING YOUR ORDER

1. If you have placed an order but wish to change it, please contact our Customer Service Team via email sales@littleacorncrafts.co.uk . We strive to put your order into production as soon as possible after the confirmation notice has been sent and funds have cleared, and therefore we appreciate early notification of any changes.
2. If your order has been placed using a debit/credit card, the original purchase price of the product/products will be credited to that account. The replacement order will then be debited from your account using a credit/debit card.

OVERSEAS ORDERS

1. We are happy to accept orders for our products and services from outside the UK , however, you will be liable to pay for all additional costs that we incur in order to facilitate your order, such as (without limitation) extra shipping or postage costs. You will have an opportunity to cancel your order in case the additional costs are not acceptable.
2. Please be aware that to supply any of our products for delivery outside the United Kingdom may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws.
3. You will be responsible for payment of any such duties and/or taxes in addition to our price including the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
4. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
5. You must comply with all applicable laws and regulations of the country for which our products are destined. We will not be liable for any breach by you of any such laws.

BEFORE DELIVERY

1. When completed orders are ready for dispatch, we will send you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”).
2. You must check that the details contained in the Dispatch Confirmation are correct and you should print out and keep a copy of it.
3. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

DELIVERY

1. Orders will be dispatched in 2-3 working days (meaning days which are not Saturdays, Sundays or public holidays) from your order confirmation email and cleared funds.
2. Any dates quoted for dispatch of orders are approximate only.  If the items are likely to take longer than the estimated dispatch times, either due to low material stock or exceptional circumstances, we will endeavour to contact you with a delivery date.
3. Delivery of our products may take up to 5 days from the dispatch dates.
4. Orders will be delivered to you at the address you provide during the ordering process and will require a signature.
5. Destinations such as the Highlands, Channel Islands and Republic of Ireland, please contact our Customer Service Team and we will endeavour to find a reasonable quote for delivery.
6. International delivery prices, please contact our Customer Service Team

RISK AND TITLE

1. Ownership of our products will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery and we have sent you an ‘Order Confirmation’ email.
2. Our products will be at your risk from the time you receive delivery.

CANCELING/ EXCHANGING YOUR ORDER

We try to offer the highest level of customer service however, if when you receive your order you are not entirely satisfied with your products, you may return them for an exchange or refund.

1. Your right to cancel or exchange an order under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”), begins on the date you receive your order and ends 7 working days thereafter.
2. To return or exchange an order please notify us in writing during the cancellation period, by sending an email to sales@littleacorncrafts.co.uk or by letter to23 Peregrine Close, Covingham, Swindon, Wiltshire, SN3 5BJ. Stating your name, address, the name and description of the product, reason for cancel or alternative product for exchange and your order reference number.
3. You may in the case of cancelling all of your order, be entitled to a full refund including the cost of a standard delivery.  In the case of cancelling part of your order or exchanging your order, you will not be entitled to a refund of the delivery charge.
4. We will process the refund as soon as possible, but in any event, within 30 working days of the day you have given us notice of your cancellation.
5. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. For the avoidance of doubt, exchanges are treated as a refund of the old product and a new purchase for the new product, so please be aware that you will see these two transactions on your account.
7. Please be advised that, you have a legal obligation to take reasonable care of the products whilst in your possession and, when returning products to us, you must ensure that they are in the same condition they were in when you received them.
8. If you fail to comply with this obligation, we may have a right of action against you for compensation.

RETURNS

1. Upon receiving notice of your cancellation or exchange, you must return the products to us in the same condition in which you received them, You must then return the products to us without delay and at the latest within 7 days of notifying us of your cancellation.
2. You must pay the costs of returning an order/part order or exchange, unless it is an error on our part.
3. Please ensure that you get a ‘proof of posting’ certificate from the Post Office when returning your items. You bear the risk of loss and damage to the products until we have received them.  Please package the items properly and securely to prevent damage or loss in transit.
4. For the avoidance of doubt, exchanges are treated as a refund of the old product and a new purchase for the new product, so please be aware that you will see these two transactions on your account.

 GUARANTEE

1. We guarantee to you that any product purchased from us, for a period of 28 days from the date of the Dispatch Confirmation email, is of satisfactory quality, free from material defects and reasonably fit for the purpose for which products of this kind are commonly supplied.
2. Although we try our best to ensure consistency, sometimes different batches of the same yarn may be slightly different in colour and we cannot accept returns for this reason.
3. All returns for defective products will be examined once they have been received by us and we will notify you if you are due a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 working days of us receiving the goods from you.
4. In the case of returning all of your order, you may be entitled to a full refund including the cost of a standard delivery. In the case of returning part of your order, you will not be entitled to a refund of the delivery charge.
5. You must pay the costs of returning an order or part order back to us, unless it is an error on our part.
6. Please ensure that you get a ‘proof of posting’ certificate from your Post Office when returning your items.
7. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 COPYRIGHT

1. The content of our website is protected by copyright (including design copyrights), trademarks, patent and other intellectual property rights and similar proprietary rights which include (without limitation), all rights in materials, works, techniques, technical information, trading business brand names, goodwill, topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Little Acorn Crafts moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of our website shall remain with us.
2. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on our website.
3. You acknowledge that any other use of the material and content of our website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.

OTHER IMPORTANT TERMS

1. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
2. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
3. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

EVENTS OUTSIDE OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
2. Such events include any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation): strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.
3. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the Contract may be performed.

PERSONAL INFORMATION & REVIEWS

1. Where you have provided us with personal information we may use this information to: update and enhance our customer records, carry out identity verification, credit or anti-fraud checks against your name using third party databases (which may involve disclosure to registered credit reference or fraud prevention agencies who may retain and use your personal information), carry out analysis to help us manage our business, statutory returns and legal and regulatory compliance.
2. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).
3. You acknowledge that any review, feedback or rating which you leave may be published by us and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our websites, publications or marketing materials. We reserve the right to publish, edit or remove any reviews without notice.

GOVERNING LAW AND JURISDICTION

Contracts for the purchase of products and services through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.